Service Standards

Exceptional customer service is one of the cornerstones of Medical City and has been since our founding in 1974. Above all else, we are committed to the care and improvement of human life. From the beginning, this principle has shaped and strengthened our vision.

The Medical City service standards are:

  • Accountability - We expect to be held accountable.
  • Appearance - We maintain a professional appearance and clean facility.
  • Attitude - Our customers are our mission.
  • Timeliness -We meet our customers' needs in a timely manner.
  • Communication - We make open and timely communication with our customers a daily occurrence.
  • Commitment to Co-Workers - We treat each other with courtesy, honesty, respect, and dignity.
  • Etiquette - We recognize every interaction as a valuable customer service opportunity.
  • Privacy - We respect and protect our customers' privacy and dignity.
  • Stewardship - We take pride in the mission and values of this organization.
  • Team - Our success depends upon teamwork.

View Job Opportunities

If this culture and commitment to outstanding service sound good to you, look at our current job opportunities.